HANDMADE POLICY
Our Items are handmade in our workshop in Dundee, Scotland.

We do not mass produce and they are not picked from a pre-made shelf for you.

They are handmade, just for you, to your specific order. <3

We always use the highest quality fabrics and carefully make and pack your items. 

We use fabric from Europe, so our carbon footprint is lower than other indie brands. 
Our fabric is made using Oeco-Tex® fabric, meaning that it is guaranteed to be free from nasties and toxin and suitable for those with sensitive skin. 

Our EU Trademarked designs are made especially with you in mind, so you can guarantee that you won't find the same on the high street!

We use artists from all over the world to create our designs, and they are paid for their time; if you are an artist and would love to see your artwork turned into underwear, give us a mail and we can chat!

REFUND AND RETURN POLICY
Due to the nature of the products, all underwear is non-returnable unless faulty.

Items must be returned unworn and in their original condition.
Packaging with all care labels must be intact and sent within 14 days of receipt. 
We may refuse a refund if the item is not received in a resalable condition. 
Postage costs will NOT be refunded. 

If you have had your item returned to sender, then we can re-send this to you with additional postage costs. 
If you would prefer a refund, we will refund you the cost of the products minus the postage costs. 

It is up to you, as the payer of the postage, to recover your postage costs with Royal Mail. We cannot do this for you, Royal Mail will not allow that. 

It is advisable to send recorded delivery as Wilde Mode will not be responsible for missing items.

Please ensure you carefully and protectively wrap your parcel; it is your responsibility to send your items back undamaged and intact. 

Please include the packing slip with your parcel, or we will not know who sent the parcel and therefore be unable to issue a refund.